These terms apply to every rental agreement between Car Rental Rovaniemi and the customer. By confirming a booking you accept the conditions below. Please read them carefully — the Arctic asks a little extra of every driver.
A reservation becomes binding once you receive a written confirmation from us by email. The confirmation states the vehicle class, rental period, agreed extras and total price. We reserve a vehicle category rather than a specific model; should the booked category be unavailable, we provide an equivalent or higher class at no extra cost.
Please check that your name, dates and pick-up details are correct, and contact us immediately if anything needs to change.
Every driver listed on the agreement must meet the following conditions and present the original documents at pick-up.
A valid driving licence, passport or ID card, and the card used for the deposit must be presented at pick-up. Licences issued outside the EU/EEA in a non-Latin alphabet must be accompanied by an International Driving Permit. Only drivers named on the agreement are insured to drive the vehicle.
Every vehicle includes statutory third-party liability and collision damage cover on our own insurance, with an excess (the maximum you pay in case of damage). Choose the package that suits your trip. Theft, vandalism and accidents in snow and ice are covered in the same way as any other damage, provided normal care is taken. A refundable security deposit of €200 is taken on the main driver’s credit or debit card before pick-up — in person on our card terminal, or via a secure payment link before a contactless pick-up — and released within two business days of the car being returned undamaged.
Neither package covers damage to tyres and wheels, the underbody or the interior, lost keys or lock-out, or recovery and towing costs; these are charged at cost. Losses caused by negligence, driving under the influence, or off-road and unauthorised use are the customer’s full liability. See section 09.
The rental fee is paid in full when you book online, or before the start of the rental. We accept major debit and credit cards, as well as cash in person. The refundable security deposit of €200 is handled separately from the rental fee and must be on a credit or debit card in the main driver’s name; prepaid cards are not accepted.
How the deposit is taken depends on your pick-up. At our office we take it in person on our card terminal. For a contactless pick-up we send you a secure payment link to complete before you collect the car. The deposit is held as a pre-authorisation rather than a charge. We cancel the hold within two business days of the car being returned undamaged, on time and with a full tank; depending on your bank, the released amount shows on your account within 1–10 banking days.
All prices are in euros and include Finnish VAT. Any additional charges arising during or after the rental — extra days, missing fuel, fines or damage — are billed to the card on file.
Add the following to any booking. Studded winter tyres and unlimited kilometres are always included at no charge.
Collect your vehicle from our office at Rekkatie 1, Rovaniemi, or at Rovaniemi Airport (RVN) or the railway station. Pick-up and return at the airport or railway station cost a flat €50 per rental, even if you use them for both. Delivery to your accommodation within a 30 km radius is €50 each way. Pick-up is available 24/7 by prior arrangement.
The vehicle is returned at the agreed time, with the same fuel level, clean enough for inspection. A grace period of 59 minutes applies; beyond that, one additional rental day is charged at the booking’s daily rate. Please let us know if you are running late. Allow time to clear snow and ice from the car before inspection.
Vehicles are supplied with a full tank and must be returned full (full-to-full policy). If the tank is not full on return, we charge the missing fuel at €20 per 1/8 of the tank plus a €100 refuelling service fee.
Kilometres are unlimited on every rental, so you can explore Lapland freely. In winter, please keep at least half a tank at all times — distances between stations are long and the cold is unforgiving.
Driving into Sweden and Norway is permitted with prior written approval and a cross-border fee added to your agreement. Travel to any other country is not allowed.
Tell us your planned route before pick-up so insurance cover extends across the border. Tolls, ferries and foreign traffic fines remain the customer’s responsibility.
In the event of an accident, theft or damage, the customer must always file a police report and notify us as soon as possible. The customer is liable up to the excess of the chosen package (section 03): €1,500 with Basic cover, €0 with Premium cover. Theft and vandalism are covered like any other damage; full liability applies if the vehicle was left unlocked, the keys were left in or near the vehicle, or the keys are lost.
The customer is liable in full, regardless of package, for damage caused by gross negligence or wilful conduct, driving under the influence of alcohol or drugs, ignoring vehicle warning lights, using the wrong fuel, driving off public roads, or letting an unauthorised person drive.
Damage to tyres and wheels, the underbody and the interior, as well as a lost key or lock-out, is not covered by either package and is charged at cost. Windscreen and glass damage counts towards the excess with Basic cover and is free of charge with Premium cover, unless caused by negligence.
Recovery and towing costs — for example when the vehicle has left the road or is stuck in snow, a flat battery, a lock-out, wrong fuel or running out of fuel — are charged to the customer at cost regardless of the cover chosen, unless caused by a mechanical fault of the vehicle. Any damage found after recovery is handled under this section.
The customer is responsible for all parking fees, congestion charges, tolls and traffic fines incurred during the rental. Where authorities contact us, we pass on the charge plus a reasonable administrative fee for handling.
Smoking and transporting pets without prior agreement are not allowed. If the vehicle is returned with signs of smoking or with odours requiring professional cleaning, including ozone treatment, a special cleaning fee of €200 is charged. Normal cleaning is included in the rental.
Plans change — especially in the Arctic. Cancellations are calculated from the rental start time, based on the full rental price.
A no-show or early return does not entitle the customer to a refund of unused days. To cancel or amend a booking, email us at info@carrentalrovaniemi.fi.
Every rental includes free access to Aurora & Beyond — our private channel with northern-lights forecasts, driving tips and recommended day-trip destinations across Lapland. This is a guidance service offered for your enjoyment; the forecasts, route suggestions and viewing spots are advisory only and we give no guarantee that the aurora will be visible.
Any trip you make to the destinations or viewing spots we recommend is undertaken entirely at your own risk and responsibility. You alone judge whether road, weather and daylight conditions are safe before setting out, and you remain fully liable for the vehicle and its occupants throughout (see section 09).
At all times when driving the vehicle, the customer must comply with the Finnish Road Traffic Act and all applicable traffic laws and signs — including speed limits, winter-driving rules and parking restrictions — in Finland and, where cross-border travel is approved, in Sweden and Norway.
These terms are governed by Finnish law. Any disputes are settled primarily through negotiation; failing that, before the District Court of Lapland (Lapin käräjäoikeus). A consumer may also refer a dispute to the Consumer Disputes Board (kuluttajariita.fi).
Last updated · September 2026